1. Conditions for Return
1.1. Eligibility for Return:
We accept returns of Slim Shape products within 90 days from the date of purchase if the customer does not achieve the promised results. Products must be returned in their original packaging, with all accessories and manuals included, and accompanied by the purchase receipt.
1.2. Products Not Eligible for Return:
We do not accept returns of personalized items, perishable goods, personal hygiene products, or any product that cannot be resold due to health or safety reasons.
2. Return Process
2.1. Requesting a Return:
To initiate a return, please contact our Customer Support at support@forcenutra.com, providing the reason for the return and your order number.
2.2. Return Approval:
Once we receive your return request, our team will review it. If your return meets the criteria, we will send detailed instructions on how to return the product.
2.3. Shipping the Product:
Customers are responsible for shipping the product back to our distribution center. We recommend using a trackable shipping service to ensure delivery. We are not responsible for lost or damaged items during return shipping.
Return Address:
19655 E 35th Dr #100
Aurora, CO 80011
USA
3. Refunds
3.1. Product Inspection:
Once your returned product is received and inspected, we will notify you of the receipt and the approval or rejection of your refund.
3.2. Refund Amount:
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days. Please note that return shipping costs will be deducted from your refund.
4. Exchanges
4.1. Conditions for Exchange:
If the product is defective or if you received the wrong item, we will replace it at no additional cost. To request an exchange, please follow the same process outlined in section 2.1.
4.2. Shipping the New Product:
Once your exchange is approved, we will send the new product to your registered address at no extra cost.
5. Contact Information
For any questions or further information about our Return Policy, please contact us at support@forcenutra.com.